Frequently Asked Questions
General Inquiries:
We understand the challenges of coordinating deliveries with third-party providers, often resulting in extended waiting times. That's why we're putting control back in your hands.
We recommend you to use Uber's "Package" feature, where you can choose to "Receive a package" from us. Simply let us know when you'd like Uber to pick up your cake, with the pickup time, and we'll have it ready by then. This way, you'll enjoy complete control, transparent pricing, and clear delivery expectations. Plus, you can track the delivery status through their in-app tracking system.
Yes, you can come to our store to purchase cakes or cake-in-a-jar, or simply check them out in person. Our product availability may vary, so it's a good idea to visit the store to see what's currently in stock. For a more convenient experience, we recommend calling in advance, and we will do our best to fulfill your order.
The cut-off time for next day orders is 9pm online unless orders are full, whichever comes first.
Monday & Tuesday: Closed
Wednesday to Sunday: 11am - 6pm
Gary's etransfer email is gckh@hotmail.com (his name is Kar Hou Chan). If you etransfer, please email or message him the confirmation screen so Gary can also check on his end and mark your order as paid.
Cancellations/Refunds:
Sorry, all sales are final and no refunds will be offered. However, we are happy to reschedule the pick-up date or issue a credit for you with no expiration.
Yes, of course. Please email gary@garypatisserie.com for any changes.